Associate Customer Success Manager

Employ Inc. provides people-first recruiting solutions that empower companies to overcome their greatest hiring challenges. Serving SMBs to global enterprises, Employ focuses on the unique recruiting needs of each organization — from simple hiring to sophisticated talent acquisition.    Employ is the only organization to offer companies choice in their hiring solutions, providing a curated set of recruiting technologies and services. By prioritizing people ahead of products, Employ helps companies grow, scale, and thrive through personalized choice, collective intelligence, and lasting relationships. Together, Employ and its brands (JazzHR, Lever, Jobvite and NXTThing RPO) serve more than 21,000 customers across multiple industries. For more information, visit www.employinc.com#####replaceparse59#####.  ​   About this Role: Join our team as an Associate Customer Success Manager and kickstart your career in the dynamic field of customer success. In this role, you'll be a valued partner for our customers, assisting them with product inquiries, providing best practices and recommendations, and ensuring they have a great experience with Employ. No prior experience is necessary – just bring your enthusiasm, excellent communication skills, and eagerness to learn!   
What You’ll Do: 

• Respond promptly and courteously to customer inquiries via email or ticket. Assist with product navigation, and route questions to Technical Support or other departments as needed. 

• Guide new customers in using the platform, providing basic training and resources for a smooth start. 

• In one-on-one interactions, listen actively, address concerns with empathy, and build positive relationships to boost loyalty and satisfaction. 

• Stay informed on our products, updates, and best practices to provide accurate support. Host live sessions to address product questions. 

• Gather customer feedback and share insights to improve our offerings. 

• Identify opportunities to enhance customer retention and proactively discuss adoption and value recognition to ensure renewals. 

What You’ll Bring: 

• Excellent verbal and written communication skills. 

• Customer-focused, dedicated to delivering exceptional service. 

• Quick learner, adaptable to new technologies and processes. 

• Collaborative team player with a positive attitude. 

• Eager to grow in a customer-centric role. 

• Takes ownership of tasks and ensures customer satisfaction.