Associate Project Manager, Customer Success - BNGAI (Climate Tech)

About AiDash 
AiDash is making critical infrastructure industries climate-resilient and sustainable with satellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and water utilities, transportation, and construction are transforming asset inspection and maintenance – and complying with biodiversity net gain mandates and carbon capture goals. Our customers deliver ROI in their first year of deployment with reduced costs, improved reliability, and achieved sustainability goals. Learn more at www.aidash.com. 
We are a Series C climate techstartup backed by leading investors (including National Grid Partners, G2 Venture Partners, Lightrock, BGV, Marubeni, among others), and by our customers-turned-advocates (Duke Energy & National Grid Partners, among others)! We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers”. We are also proud to be one of the few climate software companies in Time Magazine’s “America’s Top GreenTech Companies2024”.   
Join us in creating a greener, cleaner, and safer planet from space!   
 The Role
AiDash is looking for a dynamic project management professional to join our Customer Success team, supporting the Biodiversity Net Gain Management System (BNGAI) product. The BNGAI product enables landowners, critical infrastructure operators, and local governments to increase biodiversity on their land while confidently and efficiently meeting their regulatory goals for sustainability.   In this role, you will collaborate closely with business leadership to manage a portfolio of customers, driving strategic programs and initiatives aimed at improving the Net Promoter Score (NPS), and enhancing overall customer satisfaction. 

How you'll make an impact:

• Manage a Portfolio of Customers: You will oversee the customer journey from their initial registration to becoming a paying customer, ensuring their ongoing satisfaction and success with the platform. This involves personalized support, problem resolution, and maintaining a strong relationship throughout their lifecycle. 
• Develop Systems and Processes to Enhance NPS (Net Promoter Score): You'll create and implement systems and processes aimed at improving customer satisfaction and loyalty, as measured by NPS. This may involve gathering feedback, analyzing trends, and making adjustments to enhance the overall customer experience. 
• Assist Leadership in Developing the Operating Model: You'll work with leadership to create and refine the operational framework that drives the delivery of services or products. This includes streamlining processes, setting performance metrics, and optimizing resources to improve efficiency and effectiveness. 
• Collaborate with the Product Team: You'll work closely with the product team to provide input on the product roadmap. This involves sharing customer insights, identifying areas for improvement, and contributing to the development of new features or enhancements based on customer needs and feedback. 

What we're looking for:

• BE/B.Tech + MBA in Program Management or a related field from a top-tier institute
• 2-5 years of relevant experience, ideally in program or project management roles within a SaaS or technology environment
• Self-motivated, problem-solver with a strong aptitude for first-principles thinking.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
• Ability to think strategically and a methodical execution style and strong attention to detail
• Proficiency in project management software and dashboard tools such as Excel, Jira, and PowerBI

We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, colour, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.
We are committed to providing an inclusive and accessible interview experience for all candidates. Please let us know if you require any accommodation during the interview process, and we will make every effort to meet your needs.