Customer Success Advisor

JOB TITLE: Customer Success Advisor 
DEPARTMENT: Sales  
JOB STATUS: Exempt
SALARY RANGE: $50,000-$60,000/year (Depends on Experience and Skills)
LOCATION: This position will be remote
REPORTS TO: Director of Customer Success Advisors  
DIRECT REPORTS: No

Are you an expert in Customer Service? We are a leading nationwide LTL trucking company seeking a Customer Success Advisor to join our dynamic team. This position will be responsible for initiating new customers, communicating with clients and professional contacts, and troubleshooting any issues that may arise in a timely and effective manner. Our Customer Success Advisors will work closely with customers and sales to identify client needs and develop strategies to grow our customer base and ensure that the company is providing quality, cost-effective services. If you have a strong background in customer service and a passion for the trucking industry, we want to hear from you!

ESSENTIAL JOB DUTIES:

• Build and nurture the development of long-lasting relationships with customers.


• Lead the on-boarding of new customers to ensure they are utilizing all technology and services CCFS has to offer.


• Coordinate digital connections to ensure customers can quote, dispatch, and track and track shipments.


• Facilitate targeted action plans to resolve issues and maintain customer satisfaction.


• Work cross-departmentally to ensure customers are serviced appropriately.


• Act as the point of contact between the company and customers on escalated concerns to help solve problems and achieve business goals by building trust and providing strategic and realistic solutions.


• Focus on customer retention, revenue growth, and relationship growth to measure the success of the Customer Success Advisor team.


• Develop and execute account plans related to the business objectives of our customers.


• Establish data analysis and monitoring processes that reflect the status of customer accounts.


• Collaborate with cross-functional teams to suggest service improvements provided by customer feedback and industry trends.

MINIMUM REQUIREMENTS:

• 3+ years of experience in account management and or relevant industry experience.


• Well-developed interpersonal skills. Ability to get along with diverse personalities. 


• Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills.


• Self-motivated and results driven.


• Extensive knowledge of the principles, procedures, and best practices in the industry.

BENEFITS:

• Medical, Vision, Dental, Supplemental, and Life Insurances available.


• Paid time off, paid holidays, paid community volunteer time


• 401k retirement plan