Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
This hands-on role requires you to understand customer’s business needs and goals, and act as a “trusted advisor,” working strategically with operational and executive teams.
Written test (takes 120 minutes)
We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.
Panel interview (max 60 minutes)
Email your resumé to achille@egain.com with the position title “Customer Success Analyst” in the email subject.