WHO WE ARE
As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.
Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
***********This Customer Success Analyst role can be filled at the Analyst level or Senior Analyst level. Please see minimum qualifications listed below for each level ***************
TOTAL REWARDS
Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a competitive commission program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.
Analyst Level: Expected salary range of $70,200 to $78,000, varies based on experience, along with comprehensive benefits package that includes commission and 401(k).
Senior Analyst Level: Expected salary range of $88,200 to $98,000, varies based on experience, along with comprehensive benefits package that includes commission and 401(k).
LOCATION
This is a remote position. Candidates must reside in the United States and be willing to work a corporate, day-shift schedule on Eastern Standard Time or Central Standard Time.
Up to 10% travel is required, to attend in-office meetings as required. Our Ideal candidates will reside within commuting distance to one of our major office locations in Baltimore, MD; Chicago, IL; Kennett Square, PA; De Pere, WI; or Houston, TX for in-person meetings as needed.
PRIMARY PURPOSE OF POSITION
The Constellation Navigator team is looking for high potential employee focused on increasing the value we bring to customers, resulting in a differentiated experience and greater long-term value for Constellation. The Customer Success Analyst will actively work with the client during the on-boarding process and to help them best utilize the full capabilities of the Utility Bill Management and Carbon Accounting platforms. The Customer Success Analyst is the primary point of contact for the client.
This role will report to the Partnership Development & Commercialization Manager within Constellation’s Navigator team.
PRIMARY DUTIES AND ACCOUNTABILITIES
QUALIFICATIONS
CSM Analyst is developing or proficient, and the CSM Sr. Analyst has strong abilities of the characteristics/behaviors described under Primary Duties and Accountability.
Minimum Qualifications:
ANALYST LEVEL:
SENIOR ANALYST LEVEL:
Preferred Qualification (BOTH LEVELS):
Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability (visible or invisible) and need an accommodation to complete the application, please email us at AccommodationsTA@constellation.com