Act as the primary contact for our customers regarding all technical issues.
Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout.
Build relationships and collaborate with technical stakeholders to encourage product adoption and growth.
Guide and educate customers through the onboarding process and ensure effective ongoing use of our services.
Represent customer interests internally, serving as their technical advocate within Coralogix.
Manage and prioritize multiple issues simultaneously.
Escalate unresolved issues to relevant internal teams promptly and effectively.
Requirements
Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
Background knowledge and hands-on practice in Security monitoring, Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
2+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
BA/BSc degree in Computer Science or equivalent experience
Excellent customer-facing skills
Excellent communication skills in English
Motivation to learn new skills and technologies
Great interpersonal and communication skills
High availability for fast response to customers
Big Advantages
Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
Hands-on experience in Regular Expressions, Lucene, PromQL