Customer Success Engineer/Technician

NO AGENCIES PLEASE

Position: Customer Success Engineer/Technician

Location: GMLx Office, Atlanta, GA

Company: Scalpel

About Scalpel:

Scalpel is a pioneering AI-driven platform that transforms surgical logistics through advanced technology.

Our mission is to enhance efficiency, reduce errors, and support medical professionals by providing realtime

insights and solutions. We are seeking a dedicated Customer Success Engineer/Technician to ensure

smooth system delivery and operational excellence. Be a part of a forward-thinking, innovative team

transforming the healthcare space through AI and technology.

Job Description:

We are looking for a full-time Customer Success Engineer/Technician who will represent Scalpel at our

client’s site in Atlanta. You will work onsite at GMLx’s office, playing a pivotal role in ensuring the

successful implementation and daily functionality of our system. Your primary responsibility will be to

ensure swift resolution of any technical issues, ensuring the system operates smoothly, and delivering an

exceptional customer experience.

Key Responsibilities:

• Serve as the onsite representative of Scalpel at GMLx’s Atlanta office, ensuring seamless integration

and successful system deployment.

• Proactively monitor system performance and troubleshoot any issues that arise, providing rapid

resolution to minimize disruptions.

• Collaborate closely with the GMLx team to ensure smooth operation and satisfaction with Scalpel’s

platform.

• Maintain close communication with Scalpel’s technical team to escalate and resolve more complex

technical issues when necessary.

• Ensure a high level of attention to detail in all aspects of the role, ensuring the system’s accuracy,

efficiency, and reliability.

• Train and support GMLx staff in using the system, providing clear and effective communication on

best practices.

• Be a proactive problem solver and act as the key point of contact for any technical inquiries or support

needs.

Qualifications:

• Master's or Bachelor’s degree in Engineering, Information Technology, or a related field (preferred).

• 3+ years of experience in a technical support, customer success, or engineering role, ideally with an

onsite support component.

• Strong problem-solving skills with a focus on swift issue resolution and attention to detail.

• Ability to work independently and maintain a customer-focused mindset.

• Excellent communication skills, capable of explaining technical concepts to non-technical

stakeholders.

• Experience with AI-driven platforms, surgical logistics, or healthcare systems is a plus.

NO AGENCIES PLEASE