Customer Success Executive

Leaf Round

Full-time

On-site

Bangalore, Karnataka, India

₹300,000 - ₹450,000 INR yearly

Handle the queries and concerns received by the investors and educate them with the correct process.
Resolving customer complaints brought to your attention.
To get thorough with the customer service process and products in depth understanding.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
A minimum of 6 months experience.
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems.
Basic computer skills, preferred if worked on any resolution systems.
Knowledge of mediation and conflict resolution techniques is preferable.

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