Customer Success Lead (gn)
cubemos
Full-time
On-site
Munich, Bayern, Germany
Your Responsibilities
We at cubemos empower SMEs to autonomously and digitally comply with ESG regulation, such as the CSRD or the CSDDD. Simply, instantly and efficiently, no excel sheets or expensive consultants necessary. Join us in defining the future of ESG and become the most impactful sustainability expert for SMEs in the whole of Europe.
- Manage and develop your own portfolio of notable cubemos clients
- Ensure the highest standard of customer satisfaction during the transition from Sales to Customer Success
- Continuously ensure effective alignment with internal (Sales/Product/Marketing/Support, etc.) and external stakeholders
- Take responsibility for customer retention, usage, and upselling
- Communicate and support our customers throughout the entire customer lifecycle
- Help your customers achieve their desired sustainability goals through the use of cubemos
- Nurture relationships that yield strong references and enable recommendations
- Continuously receive feedback from customers to improve cubemos solutions
- As an ambassador for Cubemos, become a thought leader on current developments in ESG, sustainability, EU regulations, and action plans for companies
Your Profile
- Full German proficiency (C2) is required for this position.
- You have in-depth practical experience (2+ years) as an Customer Success Manager or Consultant.
- You have had experience with ESG regulation, as well as sustainability standards and requirements that companies typically must fulfill.
- You understand the challenges and difficulties, but also opportunities, SMEs are facing regarding the necessary sustainability requirements.
- You are tech-savvy and passionate about delivering digital solutions.
- You have a solution-oriented mindset and enjoy initiating practical solutions to complex problems.
- You are ambitious and strive to make an impact.
- You show strong interpersonal and communication skills .
About us
About cubemos
At cubemos, we are shaping the future for sustainability managers. It's incredibly inspiring to tackle this challenge every day as a team. Our team is a dynamic, international, and interdisciplinary mix of tech enthusiasts and sustainability advocates. Our founders, who met at the Center for Digital Technology and Management (CDTM), share a passion for connecting impact and technology.
cubemos is dedicated to making ESG principles applicable and digitally implementable for every company. We are convinced advocates of co-creation and constantly strive for improvement.
Why should you join cubemos?
cubemos stands out for its inclusive and open culture, promoting learning from and with each other. We have ambitious growth plans for the coming years - grow with us!
cubemos also offers additional benefits:
- A cool office in Munich (with table tennis and darts)
- Fresh fruit, tea, and an impressive coffee machine
- Regular team events (including Oktoberfest, summer party, and more)
- Monthly company dinners
- Subsidized EGYM Wellpass membership with access to over 6000 gyms, wellness facilities, and more
- Explore Munich with one of our three office e-scooters (like an electric Vespa)
- Opportunities for professional development
- Home office option for two days per week
- Remote work: Work up to two weeks per year internationally
- We all receive Virtual Shares in the company
- An attractive salary package
Our three core values form the foundation of our company ethics, and each team member internalizes and embodies them:
- TRUST: Mutual trust forms the basis of our actions, enabling us to freely express our opinions and step out of our comfort zone.
- CREATE: We strive to create the best possible outcome, expressing our personality through our work. We prefer results over the feeling of being busy.
- OWNERSHIP: We take responsibility for our work, aiming to improve ourselves every day.