Customer Success Manager

Description

Role & responsibilities

• Build and maintain long-term relationships with our key customers.
• Maintain transparent communication with various departments.
• Compile reports for the top management.
• Conduct market research and tailor solutions to customer needs.
• Act as the main point of contact between external vendors and key customers.
• Address and resolve key customer issues effectively.
• Renewal, Retention,Cross selling,Upselling.

Preferred candidate profile

• S Minimum of 3 years experience in key accounts management /Customer uccess/Client servicing roles.
• Result-driven, action-focused, and a can-do attitude
• Ability to work in teams and independently with minimum guidance.
• Proficient in all MS Office Applications and CRM software.