Who we are: Amilia is more than just a tech company – we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients!
What we do: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.
How we do what we do: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.
Why we do what we do: We’re not just here to sell software – we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.
Customer Success is the cornerstone of Amilia’s long-term growth. When our customers thrive, so do we. As a Customer Success Manager, you'll take full ownership of our customers' success, ensuring they maximize the value of our products and partnerships. With a passion for customer experience, you’ll serve as the primary account owner and main point of contact for all customer relationships. Acting as a trusted advisor, you will coordinate across teams to manage onboarding, support, services, product adoption, advocacy, and retention. You’ll also be responsible for driving key account outcomes such as renewals and NPS scores. This role is critical to Amilia’s growth and future success.
Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.
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