Customer Success Manager

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.   

Position Summary:  

The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships, understanding their needs, and identifying upselling and cross-selling opportunities for EverDriven’s products and services throughout the customer lifecycle. Additionally, the CSM will emphasize EverDriven's value proposition and demonstrate its impact by providing ongoing education to clients, ensuring they maximize the benefits of the partnership. 

We are seeking proactive candidates who excel in problem-solving and relationship-building with both internal and external customers. Your ability to generate revenue while fostering meaningful and lasting connections with EverDriven's clients will be key to your success in this role. 

Salary Range: $88,000-$105,000/year, based on experience + annual bonus eligibility 

Position is WFH when not conducting field visits with customers. Ideally, the candidate will reside within the Philadelphia or Northern Virginia markets. 

Responsibilities:  

• Implements strategies and processes that deliver consistent customer satisfaction and retention
• Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation
• Owns account relationships, strategy, pricing – including managing contract renewals
• Proactively engages decisions makers and all levels of school district personnel
• Utilizes extensive product/service knowledge, problem-solving skills and training to enhance customer engagements while generating revenue
• Conduct regular check-ins and business reviews with clients to understand their goals and challenges, providing tailored solutions to meet their needs
• Works cross functionally and coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers and cultivate growth

Requirements: 

• Bachelor’s degree and/or equivalent relevant years of experience
• Minimum of 5 years' experience in a business development or customer success role
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients
• Excellent problem-solving and analytical abilities to understand client needs and provide effective solutions
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
• Proactive and self-motivated with a passion for customer success and a track record of achieving goals
• Valid U.S. driver’s license in good standing, required
• Position will be remote/WFH and requires up to 25% travel 

Benefits:  

• Medical, Dental, Vision insurance 
• Virtual Doctor Visits with $0 Co-Pay 
• Life Insurance (company paid) 
• Short Term Disability Insurance (company paid) 
• Long-Term Disability Insurance (company paid) 
• Paid Time Off (PTO) 
• Paid Holidays 
• Paid Time to Volunteer 
• Flex Spending Account (FSA) 
• 401K Plan (with an awesome employer match!) 
• Employee Assistance Program 
• Employee Discounts Program 

Commitment to ESG:   
Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.   

Commitment to Diversity and Inclusion:  

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence. 

Commitment to Equal Opportunity:  
EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.   

Visit our website and learn more about us at www.EverDriven.com