Customer Success Manager

Role - Customer Success Manager

Experience - 1 to 10 Years

Location - Gurgaon (onsite)

Requirements

• Bachelor's degree in business, marketing, or a related field.
• 1+ years of experience in customer success or account management
• Experience with the SaaS industry is a must
• Strong communication and interpersonal skills.
• Ability to build strong relationships with customers.
• Excellent problem-solving skills and ability to think creatively to resolve issues.
• Proven track record of improving customer satisfaction and NPS/CSAT scores.
• Strong project management skills and ability to prioritize competing demands.
• Knowledge of SaaS products and technology preferred.
• Hands-on experience in Stakeholder Management