Customer Success Manager

Integrate is a Seattle-based company building program management software for the world’s most ambitious machines 💪

Integrate simplifies cross-organizational collaboration within deep tech (think rockets, self-driving cars, robotics), with vendors, customers, and other external stakeholders as seamlessly as other software solves collaboration for internal teams. We are revolutionizing how organizations work together in the new deep tech economy by reducing communication overhead and unnecessary workload.

Despite growing tailwinds in deep tech and manufacturing industries in the US, existing software tools are inadequate to keep up with the rapid iteration and accelerated pace of hardware development. Integrate is developing a modern, specialized software solution that will enable seamless communication between all stakeholders internal and external to bring on the future, faster.

We are seeking a passionate and proactive Customer Success Manager to join our team. In this role, you will be the primary point of contact for our customers, ensuring they achieve their desired outcomes with Integrate’s software solutions. You’ll work closely with customers to understand their unique challenges, provide tailored support, and drive product adoption, leading to long-term customer satisfaction and retention.

Customer Onboarding: Lead new customers through the onboarding process, ensuring a smooth transition from sales to active use of Integrate’s software.

Account Management: Serve as the main point of contact for assigned accounts, building and maintaining strong, long-lasting customer relationships.

Product Expertise: Develop a deep understanding of Integrate’s software to provide expert guidance and best practices to customers.

Customer Advocacy: Act as the voice of the customer within Integrate, gathering feedback and insights to help shape product development and company strategy.

Renewals & Upsells: Identify opportunities for account growth through renewals, upsells, and cross-sells, working closely with the sales team to execute.

Training & Support: Provide ongoing training and support to customers, ensuring they are equipped to leverage the full value of Integrate’s software.

Metrics & Reporting: Monitor customer health metrics, proactively addressing issues to prevent churn and ensure customer success.

You Are:

Comfortable with 45+ hour work weeks.

Adaptable to “early startup chaos” and capable of building processes from the ground up.

An excellent communicator, able to explain complex ideas clearly and persuasively.

Experienced in a fast-paced, agile environment, where each customer interaction could drive significant product impact.

Resilient, patient, and creative in solving problems.

Detail-oriented but driven by urgency.

Eager to learn and grow, while maintaining a friendly, approachable demeanor and a sense of humor.

Willing to relocate to Seattle.

Experience: 3+ years of experience in a customer success, account management, or related role, preferably within the software or deep tech industries and at a similarly-sized company.

Customer-Centric: Deeply empathetic with a strong commitment to customer success and a passion for helping customers achieve their goals.

Communication: Excellent verbal and written communication skills, with the ability to articulate complex concepts to a variety of audiences.

Problem-Solving: Strong analytical and problem-solving skills, with a knack for identifying customer needs and delivering solutions.

Technical Aptitude: Ability to quickly learn and understand new technologies; experience with SaaS platforms and hardware development is a plus.

Impact: Play a pivotal role in helping deep tech organizations succeed and bring innovative products to market faster.

Growth: Join a fast-growing company with opportunities for professional development and career advancement.

Collaboration: Work in a collaborative, mission-driven environment where your contributions directly impact our customers’ success.

Become a key part of our journey at Integrate and help our customers bring the future, faster.

This position requires access to information protected under US export control laws, including the International Traffic in Arms Regulations and/or the Export Administration Regulations.  As such, US person status (including US citizens, U.S. permanent residents, individuals granted U.S. asylum status, or individuals admitted in U.S. refugee status) is a required qualification for this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work and access export-controlled data) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

$80,000 - $140,000 a year