Customer Success Manager

About us

In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.

Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.

Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.

About the Role

• Partner with the Business Development (BD) team and other stakeholders to ensure smooth onboarding for new clients, in line with contractual agreements.
• Assist customers with software setup and navigation, ensuring they are comfortable using the platform.
• Develop and deliver training sessions, workshops, and educational materials to enhance product adoption and customer knowledge.
• Promote the value and benefits of Correla's SaaS products, driving increased customer engagement and usage.
• Regularly engage with customers to understand their usage patterns, needs, and satisfaction levels, ensuring continuous value delivery.
• Collaborate with Managed Services and Platform Engineering to uphold Service Level Agreements (SLAs) and ensure seamless service delivery.

About you

• Proven experience in a customer success, account management or similar role within a SaaS environment.
• Strong interpersonal and communication skills, with a customer-centric mindset.
• Proven ability to handle challenging customer interactions and turn negative situations into positive outcomes 
• Ability to manage multiple customer relationships simultaneously and prioritize tasks effectively.
• Ability to work collaboratively with cross-functional teams and influence without direct authority.
• Strong problem-solving skills and the ability to think critically and creatively in addressing customer challenges.
• Ability to take complex information, including data, and simplify for stakeholders, deriving actionable insight.

What we offer 

• Locate for your day
• Uncapped annual leave
• 6-12% Pension Contribution
• Private Healthcare
• Wellbeing Services
• And more!

At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.

Our aim is to attract and retain the very best diverse talent to help create an exciting, innovative, and successful business that enables us to deliver an exceptional experience for our customers. We would therefore like to encourage applications from people with varied skillsets and experience and from different backgrounds and sectors to help shape our future.

Correla is an Equal Opportunities Employer. We believe in equality of opportunity regardless of race or racial group, ancestry, place of origin, ethnicity, sex, sexual orientation, gender identity, gender expression, gender re-assignment, age, record of offences, marital/civil partnership status, family status, pregnancy, maternity and paternity, religion/belief or disability.    We promise that your opportunity for employment with us depends solely on your qualifications and relevant experience.