About the team
Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of our AI products. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups, to established enterprises, and to education institutions all over the world. We see every interaction is an opportunity to inspire and accelerate a company or a person on their AI journey.
About the role
We recently launched ChatGPT Edu—a tool designed to support students, faculty, and researchers in higher education. We are looking for a Customer Success Manager to collaborate directly with our Education customers: Higher Education institutions and K-12 school districts as they adopt ChatGPT Edu. The EDU CSM will be responsible for helping build Education AI Use Cases, manage technical training sessions, and ensure high engagement from administrators, faculty, and students.
You are crucial to the success of these educational institutions and will be instrumental in driving adoption and value of our products, ultimately responsible for understanding our customer’s needs and delivering an excellent experience. You’ll also represent OpenAI as a thought leader in AI for education, and partner with researchers, engineers, and customers to help drive the adoption of AI.
This role is based in NYC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
You’ll thrive in this role if you:
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
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For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.