Customer Success Manager
LavendoAbout the Company
Our client is a fast-growing SaaS company at the forefront of data privacy and security innovation. Their powerful Data Privacy Governance platform utilizes patented AI technology to revolutionize customer data protection, ensuring compliance with GDPR, CCPA, and other privacy regulations for Fortune 100 organizations and mid-market enterprises. Their unified consent and preference management APIs enable seamless data handling across multiple channels, setting new standards in the industry.
Industry: SaaS, Data Privacy, Data Security, AI
Product/Service: Data Privacy Governance, Data Security & Protection, Consent Management, GDPR, CCPA, Compliance
Target market: Mid-Market and Large Enterprises
Ideal Customer Profile: CCO, CIO, CISO at Fortune 100
The company's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
The Opportunity
We're seeking a talented Customer Success Manager to join our client's team in Falls Church, VA. In this role, you'll be instrumental in ensuring the success and growth of enterprise clients, driving adoption, and fostering long-term relationships. If you're passionate about driving customer success in the data privacy and security space, we want to hear from you!
What You'll Do
Serve as the trusted advisor for assigned Enterprise clients
Drive product adoption, usage, and customer satisfaction
Identify and execute upsell and cross-sell opportunities
Conduct regular business reviews and health checks with clients
Collaborate with cross-functional teams to resolve customer issues and drive success
Monitor and report on customer health metrics and KPIs
Manage renewals and expansion processes
What You Bring
At least 3 years of experience in Customer Success or Account Management roles in the SaaS industry
Proven track record of managing and growing Enterprise accounts
Ideally, a strong understanding of data privacy, security, and compliance landscapes
Excellent communication and presentation skills
Experience with CRMs and other software and tools
Bachelor's degree in Business or related field
Ability to work 3 days/week in an office in Falls Church, VA
Key Attributes for Success
Strong interpersonal and relationship-building skills
Proactive problem-solving abilities
Ability to understand and articulate complex technical concepts
Excellent project management and organizational skills
Customer-centric mindset with a passion for driving client success
Why Join?
Competitive salary: $70,000-$85,000 base per year (negotiable based on experience)
Performance-based bonus +20k (negotiable based on experience)
Benefits: full health, dental, and vision coverage, life insurance, 401(k)
Work-life balance, hybrid schedule, and 2-week PTO
Proven product-market fit with Fortune 100 customers
Established scripts and playbooks
Clear pathway for career advancement
Impactful work that shapes the future of data privacy
Collaborative company culture and supportive, inclusive environment for all employees
Interviewing Process
Stage 1: 30-min virtual interview with the Founder/CEO (General fit)
Stage 2: 60-min on-site interview in the office (Cultural fit/Final)
Reference and Background Checks: conducted after successful interviews
Job Offer: provided to the selected candidate
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.