Customer Success Manager - French and Spanish speaking (m/f/d)
SoSafeSoSafe have an ambition, which is to be the leading cyber security provider in Europe. Our award winning awareness platform triggers behavioral change by providing effective and engaging training and simulations on cyber security and data protection. Cybercrime is predicted to cost the world $10.5 Trillion annually by 2025 - we invite you to be part of the solution!
We are looking for Customer Success Managers who will help us achieve measurable results and thus generating real impact with the customer, this is what drives you.
And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and ex-consultants? Then you should keep reading!
Your mission
With a customer and product-centric mindset, you will own a book of business in SoSafe’s customer base and ensure their success with SoSafe’s product suite. You will be responsible for building relationships, and delivering customer value, to ensure retention and drive growth.
Your responsibilities in our Customer Success team will include:
Advising customers on cyber security awareness measures
Managing security awareness campaigns with SoSafe’s customers, and highlighting ROI
Conception and execution of business reviews
Managing commercial negotiations (including renewals and upsells)
Proactive support of customers in achieving their goals
Contribute feedback to our product development team as the voice of the customer
Leverage relationships to identify key reference and case study candidates
Your profile
You are customer-centric and passionate about achieving customer outcomes
2+ years of practical experience as a Customer Success Manager or other customer facing & quota carrying role
Excellent written and verbal communication skills in English, French and Spanish
You are confident discussing commercial details with customers (renewals and upsells)
You can manage multiple internal and external stakeholders across a variety of customers and projects
Experience in a SaaS environment, and eager to continue learning about evolving technology
You are a team player and want to be a part of a team that learns from one another
Why Us?
At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organisations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.
What we offer:
Work-Life Balance:
150Euro per month Home-Office Allowance
Flexible hours
33 vacation days + 1RTT Day
Work Environment:
WeWork Access
State-of-the-art tech
Annual company off-site
Regular team events
Healthcare:
OpenUp
Health Insurance
Other Perks:
Referral bonus
Learning & Development Allowance
Lunch Vouchers
About Us
We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioural science, we are disrupting the status-quo of Cyber Security.
Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership for your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you!
Are you our next Cyber Security Hero?
Come work with us in our HQ in Cologne, our offices in Amsterdam, Berlin, Paris or Lisbon or at our co-working locations in Dublin, Munich, London or Chemnitz.
Join us on our journey to make the digital world a safer place!