Customer Success Manager (m/f/d)

Join TALPA Solutions, where we use cutting-edge technology to revolutionise the way industries predict and analyse equipment performance. As a leader in providing predictive analytics for fixed and mobile assets, we cover a wide range of industries including mining, construction, and logistics. Our platform integrates real-time and historical data to generate valuable insights and improve machine performance for our clients. Come be a part of a team that's not afraid to push boundaries and have some fun while we do it!

In an interdisciplinary team, you will guide our customers and channel partners through their digital transformation journey and ensure their success using our products.

Your mission:

• You initiate, plan and implement digital service projects with customers worldwide and ensure that all deliverables are handed over on time and on budget

• You work closely with our customers to understand their needs and requirements and feed these back into our product development process

• You investigate the customers' processes and workflows and analyze how to improve them based on digital technologies

• You ensure a positive customer experience and spot upselling opportunities

• In regular intervals, you provide updates and status reports to customers and the team

• You have a talent for quickly understanding problems and applying your knowledge to evaluate possible solutions in terms of their technical and economic feasibility

• You keep an eye on the performance of our products, proactively spot issues and escalate appropriately in our team

• You work within an agile development framework to gather and prioritize product and client requirements and give input for user story creation to ensure a strong customer focus

Your profile:

• A university degree in mechanical, mining, civil, electrical engineering or other relevant areas

• 3-5 years of professional experience in an international business environment

• Strategic thinking and complex problem-solving skills

• Sound understanding of project management and customer success methodologies and tools

• Ability to coordinate diverse stakeholders and multiple project components in an interdisciplinary environment

• Experience with IIoT and telemetry applications and passion for digital products and innovation

• Fluency in German and English and outstanding communication and negotiation skills

• A keen desire to keep learning

Nice to have:

• Experience in the implementation and management of digital products

• Experience in managing and forecasting a budget and deliverables

Why us?

TALPA is a value-driven organization, and we are excited about what we do. Trustworthiness, Accuracy, Leadership, Passion, and Accountability- these are our values. If they are your guiding compass, you will fit right in! We’re flexible, honest, hardworking, and collaborative. As a team, we bring our diverse backgrounds, beliefs, and experiences together. We support and challenge one another to bring out the best in each of us, and we might even have a little fun along the way. We care about you. Here is a glimpse of what makes life at talpasolutions special:

• Our culture is diverse and inclusive. We are one team with many voices.

• Agile performance: You actively participate in setting your challenges and goals via objectives and key results. Your lead continuously provides feedback and coaches you in dedicated sessions.

• €1200 training budget for training courses of your choice, such as conferences (national or abroad), online learning platforms, etc.

• We believe in trust. You know how you operate at your best. Free choice of hardware and operating system and flexible working hours and unlimited vacation policy are some ways how we will support you.

• We want your life to be hassle-free. That’s why you will find free food & drinks in our kitchen.

• We have a fully-equipped in-house gym on the office premises available 24/7. 

• Bring your whole self to work and find a community. Whatever your passion, you will likely find like-minded people at talpasolutions.

• It is as a team that we operate at our best. We offer regular happiness activities that bring all of us together.

• We are a diverse team and want to grow as such. If you are looking to relocate to Germany to join us, we are happy to share our knowledge and help you through the relocation process.

People are at the centre of everything we do here at TALPA. We grew to what we are today because of the cooperation of unique people, and we need unique and diverse people to achieve where we want to go as a company. As a result, TALPA as an equal-opportunity employer prohibits discrimination based on race, color, religion, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, or any other unlawful consideration. We evaluate your application based on merit and keep your information confidential according to local law and best practice.