Customer Success Manager | Madrid

Your Responsabilities and Impact

• Manage a client portfolio of media agencies and trading desks

1. Organise training sessions and regular meetings with agency account managers to build momentum and generate as many briefs as possible.

2. Be the preferred contact for agencies and be highly responsive in dealing with their requests.

3. Helping agencies promote programmatic DOOH to their clients.

• Create media plan recommendations:

1. Be a driving force in developing the media plan to best match the customer’s target audience.

2. Identify new opportunities to accelerate business and our network.

3. Structure simple use cases and draw up the best strategic recommendations for media, creative and measurement.

4. Maintain a recurring pipeline of campaigns in our DSP.

• Manage or supervise campaigns, anticipate and identify potential broadcasting obstacles.

• Work closely with the technical team to maintain a high level of satisfaction.