Customer Success Manager, Onboarding (US)

Hoxhunt in a nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 160 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is one of the fastest growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.

Our daily work is guided by 3 core principles: 
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together

We hope that you share these values with us and are willing to contribute accordingly.

The What

We are now looking for an ambitious and driven Customer Success Manager to join our onboarding team to work with onboarding clients in the US market. You get to work with the world’s leading companies in a growing industry with matters that are crucial for companies. As an onboarding manager, your responsibility is to successfully implement new customers regardless of their email and technical set-up. You will guide the customer through our onboarding process ensuring they get the first value and successful start to their Hoxhunt journey. You will also be carrying out pre-sales work. 

Your responsibilities go beyond implementation and project management all the way into change management, consulting and training. Our sales, customer success and technical support teams are your most frequent collaboration partners. Your most important KPI is time to value.This position plays an important part in scaling the operations our international expansion.

This role is based out of Minneapolis.

The Who

We are looking for a person who goes above and beyond to help our customers successfully launch our service and deliver quick wins at the beginning of the customer journey. Additionally, we expect you to have/be:

• 2 years of experience in customer onboarding, preferably working with a technical product and integration implementation
• fluent in English
• able to prioritize and approach project deadlines in a disciplinary way
• curious about technology and confident using it as part of your daily work
• passionate about learning
• a solutions-oriented mindset and strive to constantly improve

Working in a start-up environment or in the cybersecurity industry is highly beneficial. Having worked with M365, G-Suite, on-prem exchange or hybrid environments as well as multi-tenant implementations, SCIM and SSO is beneficial for the role, but not a requirement.

The Why

Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer:

• A solid product (users in 100+ countries globally) including super interesting possibilities within gaming and education
• A possibility to join a scale up that adds variation to your everyday work-life
• A friendly, diverse team including members with different backgrounds
• Extensive health care for all employees
• Fair compensation
• A fun, ambitious environment with a lot of laughter

The How

Our recruitment process is as follows:

1. Call with Talent Acquisition (30min remote)
2. Meeting the Hiring Manager (60min remote) 
3. Homework followed by Panel Interview (90 min total) 
4. References and Background check

If you are interested, don't hesitate to apply. We will proceed with interviews right away and complete the hire as soon as we find a match.