Founded in Scottsdale, Arizona, equipifi is a leading fintech SaaS powering banks and credit unions with Buy Now, Pay Later (BNPL) solutions that align with their debit cardholders' payment preferences and financial goals. Learn more at equipifi.com.
Our team is selected based on experience, talent, and most importantly attitude! We believe each team member should be infinitely curious. We practice radical transparency - we encourage you to share your ideas and collaborate with peers who will respectfully challenge you and, as a team, we will learn, build, and grow together. The work we are doing takes a village and we embrace the adventure together!
What We’re Looking For
At equipifi, we are seeking a Customer Success Manager who will play a pivotal role in representing our company to customers during onboarding and become the go-to person for our customers' success once onboarding is complete. As a product expert, you will serve as a trusted advisor, offering technical and operational guidance to meet each customer's unique needs. Reporting to the Head of Customer Success, you ensure that projects stay on track and deliver maximum value to our customers. In this role, you will be responsible for owning the customer relationship, managing customer communication, and interacting with executives, project leads, and operational teams. You will also act as a customer advocate within our organization.
You will be encouraged to challenge the status quo, explore new ideas, and ask thought-provoking questions while staying focused on our customers' success. We value collaboration and teamwork, and we believe in building strong relationships with colleagues, customers, and partners. Our equipifi team members are defined by their contagious positivity, insatiable curiosity, and people-first attitude. If this resonates with you, we invite you to join us on this exciting journey.
Qualifications
Required:
Preferred:
equipifi is not currently offering visa sponsorships for any position.
equipifi is an Equal Opportunity Employer. All employment decisions are to be made without regard to race, color, age, sex, gender, sexual orientation, gender identity or expression, pregnancy, religion, creed, marital status, transgender status, partnership status, familial status, national origin/ancestry, alienage or citizenship status, mental or physical disability or medical condition, handicap, military status, veteran’s status, genetic information, unemployment status, status as a victim of domestic violence, status as a victim of sex offenses or stalking, employment status, sexual or reproductive health decisions, or any other status protected by federal, state, or local law (“Protected Characteristics”).