Customer Success Manager

• As part of our busy Client Success team, you will manage your own portfolio of strategic clients
• You will be responsible for ensuring customers take full advantage of all features and services resulting in strong customer health and retention
• Be the trusted partner for the customer on use-case and product functionality, through consistent communication and training
• Build valuable relationships with key users in the customer’s organization to enable a great customer experience and capture any concerns from a commercial perspective
• Meet with clients in person, to learn more about how the product can assist them in their projects, and identify any upgrade/upsell opportunities
• Create and maintain client files in CRM

• 2 years of building B2B relationships and/or focus on retention of client base
• Former Client Success experience desirable
• Ability to multi-task, trouble-shoot and solve problems whilst utilising multiple interfaces within a fast-paced environment
• Great attention to detail, exceptionally well organised, good at prioritising and juggling multiple work streams
• You are comfortable with working through problems at a rapidly growing company
• Exceptional verbal and written communication skills
• Professional growth potential

What is the goal of our Sales team? That's easy: Step by step, we want to make Statista the number one source of information for making fact-based decisions in both established and new markets. Our team is diverse and international – just like the Statista platform. Together, we constantly acquire new customers and ensure that our existing clients are happy and well informed about the numerous tried-and-true and continuously evolving options on Statista.com.

• High level of autonomy 
• Great opportunities for personal growth and responsibility 
• Opportunity to grow quickly into mentor and/or leadership role 
• Professional development  
• Statista University - extensive training offer and individual coaching 
• Extensive offer in the field of health promotion 
• Dynamic, international team 
• A team-oriented transfer of know-how 
• Office right in the city center
• Home Office & Flextime 
• Sabbatical
• Visa Support

At Statista, we’re all about facts and data, that's why we are the world's leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. 

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees. 

At Statista we value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
 
 Are you ready to join us?