Tucuvi is the global leader in clinical Conversational AI in healthcare.
Our product, THM, is the only patient management platform with a CE-marked product for AI clinical phone conversations for different pathologies and care processes. Safe and clinically validated.
We have received numerous awards, including €5.5M in funding from the European Innovation Council. Today, we operate in 3 countries and we’re improving tens of thousands of patients lives in more than 30 different care pathways. We partner with leading healthcare systems and life science companies to transform patient care and augment healthcare professionals’ capacities.
WHAT YOU’LL DO
Our goal is to help clients integrate LOLA seamlessly into their clinical practice, improving the efficiency and effectiveness of healthcare delivery.
That’s why we are looking for a proactive and experienced Customer Success Specialist focused on the onboarding to oversee the successful deployment of our product, working closely with healthcare providers, IT teams, and key stakeholders to integrate, adopt, and optimize Tucuvi’s solutions. Your primary aim will be to ensure our platform delivers maximum value, to all our users (patiences and practitioners).
What we expect and will happen during the first months we us…?
During your first month:
You will focus on gaining a deep understanding of our team structure, workflows, and the intricacies of our product.
This includes becoming familiar with our systems, tools, and the specific projects you’ll be managing. You’ll meet with the Sales team to understand customer requirements and expectations. Additionally, you'll participate in onboarding sessions to understand client accounts, project histories, and goals. This phase will also involve building relationships with key internal teams, including Sales, Product and Marketing, to ensure seamless collaboration throughout the implementation process.
By the end of month three:
You’ll be expected to manage the day-to-day project life cycle autonomously. This includes leading client kick-offs, conducting training sessions, and configuring the product based on each client’s specific needs.
You’ll act as the primary point of contact for clients, addressing feedback, providing (first line) technical support, and ensuring smooth communication. At this stage, you’ll also begin creating and updating customer journey maps, identifying areas for improvement, and coordinating with the Product team to tailor the product further. You’ll start tracking key operational KPIs, ensuring clients see value as early as possible.
By month six:
You will have full ownership of your responsibilities, driving projects from start to finish. You’ll be managing all aspects of the implementation life cycle, from sales handover to final deployment and continuous improvement.
At this stage, you’ll not only support ongoing projects but also refine and optimize the implementation process (documenting processes, creating training materials…).
RESPONSIBILITIES
As Customer Success Specialist, you’ll be responsible for managing the entire implementation life cycle. This includes:
WHAT WE OFFER
🌍 Remote work in an async environment.
🕓 Flexible working hours.
💃 Teambuildings every quarter.
🏖️ 23 days per year + your birthday + 6 local and regional holidays added to your calendar (so we can choose when to enjoy them)
🧑🏫 Budget for training
💻 A laptop (Mac) + the equipment that you need (screen…)
🛫 & last but not least, the possibility to join a team of good and ambitious people where you could grow!
Get in touch with with us:
Marta Lora
People & Culture Manager
m.lora@tucuvi.com