Customer Success Representative, Content Quality
Job Description
CoStar Group Company Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
BizBuySell:
BizBuySell, a CoStar Marketplace, operates the internet’s largest and most heavily trafficked business-for-sale marketplaces. With a clientele that includes small business buyers, sellers, owners, and brokers, our customers rely on our data to make informed decisions when transacting the sale or purchase of their business or franchise. Owned by CoStar Group, the BizBuySell network includes BizQuest.com and FindaFranchise.com.
Role Description:
We are looking for a Customer Success Representative, Content Quality who will focus on Content Quality in our Richmond, VA office. In this role, you will be responsible for ensuring that our listing content, and member accounts are adhering to our Terms of Use. A typical day in this role might include responding to inquiries via telephone and email, reviewing listing content, auditing accounts, generating reports, managing spam filters, processing cancellations, and offering suggestions on how to improve the quality of content on our site. Listening, problem-solving, and effective written and verbal communication skills are essential.
This position is an exciting opportunity for the right person looking to join a talented team serving a growing entrepreneurial industry as part of a leading global organization. If you are ready to make a real impact on our company and clients, then we would love to talk with you!
This role offers 4 days a week onsite with 1 day remote.
Responsibilities:
techniques and technology.
Basic Qualifications:
Preferred Qualifications:
What’s in it for you?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. You'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program. Our benefits package includes (but is not limited to):
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
#BizBuySell
#LI-AR7
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing