Customer Success Specialist

Position Title: Customer Success Specialist 

Location: Bellevue, WA (On-Site) 

Position Type: Regular, Full-Time 

Who we are:

At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and want to be part of a team that values impactful work, we invite you to join us.

We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

At Roundglass Living, our mission is centered around helping individuals lead healthier and more fulfilling lives through the practice of holistic wellbeing. We achieve this by providing access to the best teachers, innovative tools for cultivating healthy habits, and scientifically backed resources. Through these offerings, we empower people to make lasting changes that enhance their overall health and wellbeing.

About the role:  

As the Customer Success Specialist, you will lead the collaboration efforts with enterprise sales teams, Product Leaders, and a variety of other stakeholders to adapt our portfolio of health and wellbeing products and services to meet our users’ needs. Within the team, you will be the key subject matter expert for our product, technical architecture, and the health/wellbeing industry domain.  

What you’ll do: 

• Engage with key stakeholders at client side to facilitate a smooth onboarding process


• Develop and track implementation plan in collaboration with the client and internal teams.


• Work closely with clients to drive product adoption and utilization.


• Provide product training sessions/webinars and support to ensure effective usage of Roundglass Living App.


• Act as a customer success manager, fostering strong relationships with clients.


• Proactively address client concerns and ensure a high level of customer satisfaction.


• Gather feedback from clients regarding product performance and user experience.


• Communicate client feedback to the product teams for continuous improvement.


• Collaborate with the sales team for the renewal process, ensuring a seamless transition.


• Provide insights from client interactions to support the renewal strategy.

• Bachelor's degree in a relevant field; additional certifications in project management or customer success are a plus.


• 2+ years of experience in customer success, account management, or a related role, preferably in the wellness, fitness industry.


• Proven experience in client onboarding, implementation, and customer success management, preferably in the Wellness and Fitness sector.


• Exceptional communication and presentation skills, with the ability to convey complex concepts to diverse audiences.


• Understanding of the education sector's dynamics and challenges.


• Strong project management skills, with the ability to handle multiple tasks simultaneously.


• Detail-oriented and committed to delivering high-quality results.

Pay & Benefits: 

The anticipated salary range for this position is $70,000-$95,000 yearly. Compensation offered will be determined by level, job-related knowledge, skills, and experience. Certain roles may be eligible for a bonus incentive as part of a full salary package. In addition, Roundglass offers comprehensive benefits: Regular 9 federal holidays and 1 floating holiday, 3 days of bereavement, 2 days of jury duty, medical/dental/vision with PPO/HSA plans with employer contribution, EAP provided by CIGNA and Standard, Pet Insurance for your furry friends, Basic Life/LTD/STD employer paid, 401k plan with maximum match of $5,000.00, PTO (paid time off) 120 hours to start and increased by years of service. Some benefits are not applicable for Part-Time Employment & outside of the United States. 

Why RoundGlass:  

RoundGlass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. 

We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community, and we are always looking for people who share our passion. 

To learn more, visit our Website, Facebook, Instagram and LinkedIn.

RoundGlass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. RoundGlass will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact rg.recruiting@roundglass.com for more information.