Job Title: Customer Success Specialist - Bilingual (English/French) Location: Toronto, Ontario Work Type: Hybrid - Full Time Pay: 65K - 75K
About the Company: We are partnered with a global Advertising platform who is revolutionizing the industry. They enable brands to efficiently create, edit, and manage marketing content while ensuring brand consistency. They are looking to bring on a bilingual Customer Success Specialist to join their team in Toronto.
In this role, you'll be the main point of contact for customer inquiries, ensuring a smooth experience with our software. You'll also provide training, address issues, and collaborate with our team to enhance customer satisfaction.
Responsibilities:Respond to customer inquiries and ensure they have a great experience.Provide training to help customers use our system.Build strong relationships with key accounts in both English and French.Resolve issues and escalate when needed.
Requirements:Fluent in English and French with excellent communication skills.Bachelor’s degree in Business, Marketing, or related field.1-2 years of experience in a similar role.Comfortable with Microsoft Office, Slack, and Intercom.
If this sounds like you then please apply!**Please note - only qualified applicants will be contacted.