Director of Implementation and Customer Success

You in The Role and on The Team:  In this role you are a highly motivated Delivery Manager from a Consulting firm who is interested in helping our startup excel.  As a Delivery Manager, you will play a critical role in shaping the future of our warehouse automation solutions delivery and support to customers.  You have the ability to dive deep into the warehousing industry and support building relationships across clients and prospects. 

A Day in the Life

• Managing all current and future implementations of current and future clients. 
• Use project management methods to organize the work and the team to make progress
• Lead the team by facilitating delivery of daily and weekly goals
• Capturing detailed customer requirements
• Interface closely with Engineering to create estimates
• Negotiate with existing customers.
• Define change requests to improve customer systems, including pricing, working with engineering on estimates.
• Work with Sales team to take over once contract is signed to drive implementation.
• Leading the support organization identifying improvements to send to the engineering team.
• Operational support of customer issues. 
• Link delivery to strategy, balancing these perspectives and helping others do so as well
• Understand business value of technology and be able to draft or update business cases
• Apply technical project management including experience managing launch readiness and transition to support.

Requirements

Key success factors

• Excellent verbal and written communication skills
• Strong Program Management skills- be able to manage multiple projects simultaneously
• Experience with warehouse automation
• Must have experience with creating/changing SOW’s and contracts.
• Exceptional problem-solving skills and a proactive mindset.
• Designing and implementing consulting methodologies- create repeatable engagements
• This role will require Travel up to 70% of the time

Nice to Have

·       Experience with Change Management

·       Managing Support organizations

·       Technical experience- HW or SW within the WMS or Robotics industry

One more thing: Not sure you meet all the qualifications? Apply anyway! We don’t hire off key words. We hire real people who have experience and skills we want to hear about. This could be your dream job, but you won’t know unless you apply.

The Location: 1597 Cole Blvd Suite 100, Lakewood, CO 80401

The Salary: $150,000- $160,000

The People: We consider the people at Prime Robotics to be the strength of our company. Prime Robotics is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client’s automation needs.

The Benefits:

We take care of our team and provide great benefits:

• Medical, dental, and insurance coverage to support your well-being.
• Vacation and sick leave for maintaining a healthy work-life balance.
• Valuable hands-on experience and opportunities for skills growth in cutting-edge robotics technology.
• A culture of innovation, providing an environment ripe for personal and professional development.

Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, and having fun and celebrating together!

The Process: 

1.      You find this posting

2.     It piques your interest

3.     You tell us you’re interested (apply, email, scream from rooftop)

4.     We set up time to talk further about this amazing opportunity

5.     You meet the team in person and via Zoom

6.     You take the job and tell everyone how amazing your life has become

7.     You refer your friends, and they join the fun                       

The Advice: Don’t ignore this opportunity. If nothing else, it will teach you the type of company you need to look for.

The Company: Prime Robotics is a leading global automation company serving the Logistics, Manufacturing and E-Commerce industries.  Prime Robotics develops cutting-edge solutions that are innovative, productive and scalable.  Our mission is to accelerate supply chain logistics via best -in-class robotic solutions.   If you like building cool stuff- come check us out! 

Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.

Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.