Payroll Customer Success Specialist

Job description

Paytime, Inc. is a full-service payroll service bureau located in Mechanicsburg, PA. We are currently seeking an Customer Success Specialist
to provide unparalleled customer service by assisting clients in
maximizing the features and functionality of our single employee record
Human Capital Management application. The job duties include
troubleshooting payroll and HR system-related issues, as well as
providing system training, and acting as a liaison to HCM Specialists
and Tax for escalated issues. The incumbent would be responsible for
establishing and maintaining client relationships through verbal and
written communication for a portfolio of clients from different
backgrounds and industries. This is a full-time position located in our
Mechanicsburg Office.

A qualified candidate has:

·        Experience utilizing
or maintaining Human Capital Management (HCM) software for payroll, time
and labor, or human resource functionality

·        Knowledge of payroll and human resource concepts

·        Customer service experience

·        Excellent communication and presentation skills

·        The ability to prioritize and follow-through

·        Basic knowledge of MS Internet Explorer, Outlook and Office

Paytime, Inc. provides a competitive salary and a comprehensive benefits package, including:

 Â·        Medical, Dental and Vision PPO Plans

·        Flexible Spending Accounts

·        Company Paid and Voluntary Life Insurance

·        Short and Long-Term Disability Insurance

·        Employee Assistance Program

·        Holiday Pay and Paid Time Off

·        Simple IRA with Employer Match

·        Continuing Education and Tuition Reimbursement Program

·        Flexible Work Schedule/Telecommuting Options

Paytime, Inc. is an equal opportunity employer.