Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally.
Job Description
Job Summary:
We are looking for a highly experienced Senior Customer Success Manager to drive customer satisfaction, retention, and growth. This role requires a strong background in managing enterprise-level B2B clients, developing customer strategies, and collaborating cross-functionally to ensure clients maximize the value of our platform. You will be the key advocate for customers, ensuring they achieve their business objectives while fostering long-term relationships.
Key Responsibilities:
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Client Onboarding and Success Management: Lead the onboarding process, ensuring a smooth transition from sales to implementation and setting customers up for success.
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Revenue-Driven: Track record of achieving upsell, cross-sell, and revenue growth targets in SaaS environments.
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Customer-Focused: Experience managing high-profile customers and driving success through relationship-building and problem-solving.
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Tech-Savvy: Strong understanding of SaaS products and ability to explain technical concepts to non-technical users.
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Problem Solving: Proactive, results-oriented mindset with strong decision-making skills.
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Communication Skills: Excellent written and verbal communication, with an ability to manage expectations across stakeholders.
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Collaboration: Comfortable working cross-functionally with sales, product, and technical teams to ensure seamless service delivery.
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Team Leadership:
Mentor and lead a team of Customer Success Managers (CSMs) to foster best practices, ensuring a consistent and top-notch customer experience.
Qualifications
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Experience: 6-10 years in B2B customer success, account management, or a related field, preferably within a SaaS company.
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SaaS Expertise: Proven experience in managing enterprise-level clients in a SaaS environment, with a strong understanding of the SaaS lifecycle.
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Relationship Management: Exceptional communication, interpersonal, and relationship-building skills with a track record of managing high-value accounts.
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Analytical Skills: Strong analytical and problem-solving skills, with the ability to derive actionable insights from customer data and metrics.
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Strategic Mindset: Ability to think strategically about customer needs and how they align with our product roadmap.
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Project Management: Proven ability to manage multiple accounts and projects simultaneously with strong organizational skills.
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Customer-Centric Attitude: A customer-first mindset, focused on delivering exceptional service and value.
Why Join Us?
- Opportunity to work with cutting-edge technology in a fast-growing SaaS company.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
Additional Information
"Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"