Sr. Customer Success Manager- Employee wellness

YO HR CONSULTANCY is a leading HR consultancy in the None industry. With a commitment to employee wellness, we specialize in providing comprehensive solutions to companies in terms of wellness, recruitment, and travel. We are currently seeking a highly experienced Sr. Customer Success Manager to join our team in Mumbai. This role requires a minimum of 3 to 8 years of relevant experience in customer success and portfolio management, specifically dealing with HR professionals. The ideal candidate will have a strong track record in cross-selling and upselling in a corporate environment.

- Build and expand penetration and impact in a portfolio of accounts as a trusted partner

- Drive 20-30% revenue growth within the portfolio through cross-selling and upselling

- Ensure 98% renewal of revenue in the portfolio

- Collaborate with customers to drive utilization of our platform and services

- Generate high CSAT scores of 4.5+ for the portfolio

- Create case studies and referral sponsors to enhance brand and sales

- Penetrate deeper into accounts and sponsors

- Coordinate and collaborate with teams to ensure customer deliverables and success

- Adhere to and drive automation and process-driven customer delivery

- Maintain organization and efficiency in all tasks

- Stay updated on tools and digital approaches to deliver outcomes

- Train teams to be consultative, product-oriented, and provide partnership and advice in emotional wellbeing

- Leverage data to provide insights and innovation for customers

- Collaborate with various teams for impactful service delivery

- Present impact and outcomes using relevant metrics

- Utilize data for cross-selling and suggesting innovation ideas to customers

- Minimum of 3 to 8 years of experience in customer success and portfolio management

- Proven experience in dealing with HR professionals

- Strong track record in cross-selling and upselling in a corporate environment