Working with HR community and experience in wellness/recruitment/travel solutions is mandatory
CTC 800,000 to 1,200,000
Job Description
Locations : Mumbai , Delhi
Sr. Customer success Manager ( Mumbai)
Customer success Manager ( Delhi , Bengaluru )
➢ At 1to1help we define customer success basis follow focus areas.
➢ Build and expand penetration and impact in a portfolio of accounts (Trusted partner)
➢ Ensure 20-30% growth in revenue within the portfolio (Cross-sell, upsell)
➢ Ensure 98% Renewal of revenue in the portfolio
➢ Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics
➢ Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts
➢ Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales
➢ Penetrate deeper into accounts/sponsors
➢ Co-ordinate and collaborate and ensure customer deliver and customer success
➢ Adhere and drive automation and process driven customer delivery
➢ We think how you do something is as important as what you do hence:
➢ Ensure processes are followed key indices are met
➢ Being organized and efficient is critical
➢ Being conversant with tools and digital approaches to deliver outcomes is key
➢ Ensure the teams are trained on becoming consultative and product oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors
➢ Leverage data and provide insights and innovation
➢ Collaborate with various teams to ensure innovative and impactful service delivery
➢ Create right metrics present impact and deliver outcomes for sponsors
➢ Leverage data to cross sell products and innovation ideas for customers
Experience Required:
➢ 5+ Years in Account and Relationship Management roles and managing a team of 1-2 individuals is a must
➢ B2B Experience is a must
➢ Working with HR community and experience in wellness/recruitment/travel solutions is mandatory
Additional Information
Key reasons why this role is special:
Scope - from business, engagement, account management and financials - the scope to learn and grow a rounded business leader
Emerging industry- emotional wellness is here to stay- All studies incl Mck, Deloitte point to India being the hotbed
1to1help- Undisputed leader; innovator
Sourcing
1.Key strengths to look for - experience in enterprise business , account management
2. Where to look for- selling value added services/tech to HR
Required QualificationAny Graduate ,
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