Description
About Sensi
Sensi is transforming the way our society cares for older adults through innovative AI and data-driven solutions. Our mission is to ensure safety, dignity, and satisfaction in every caregiver-care recipient interaction, setting a new industry standard for long-term care. We're looking for passionate professionals to help us achieve this vision and make a tangible impact on the lives of older adults.
Why Join Sensi?
- Purpose-Driven Impact: Contribute to enhancing the quality of life for older adults through meaningful work.
- Founding Team Role: Be a key player in shaping the future of Sensi and redefining the long-term care industry.
- Innovative Culture: Work with state-of-the-art AI technology alongside a dedicated team driven to make a difference.
Who We’re Looking For
We are seeking a dynamic and passionate leader in customer success who thrives in the eldercare tech space. The ideal candidate is customer-centric, excels in identifying needs, and is skilled in maximizing the value of Sensi's solutions for our partners. You'll play a crucial role in building long-term relationships that align with both the company’s goals and our customers' needs.
Key Responsibilities
- Lead and Mentor a High-Performing Team: Build, manage, and develop customer-facing teams across the US and Israel, fostering collaboration and growth.
- Drive Customer Success Strategy: Design and implement scalable customer success strategies that maximize partnerships and enhance customer satisfaction, including setting key metrics, establishing best practices, and cultivating a proactive engagement culture.
- Build Trusted Relationships: Serve as a trusted advisor and advocate for Sensi’s clients, nurturing strong relationships and acting as a champion in the eldercare space.
- Leverage Data Insights: Use customer data to identify trends, measure success, and turn insights into growth opportunities. A strong analytical, data-driven approach is essential.
- Oversee Customer Onboarding and Retention: Manage and refine the end-to-end customer journey from initial deployment through to full implementation, ensuring smooth scalability.
- Collaborate Cross-Functionally: Work closely with Sales, Marketing, Product, and Engineering teams to ensure a cohesive customer journey and consistent experience.
- Promote Ownership and Problem-Solving: Foster a culture of high ownership and proactive problem-solving within the team.
Requirements
- 5+ years of leadership experience in customer success roles within technology startups, particularly in the US market.
- Proven ability to manage managers and lead diverse teams across multiple locations.
- Experience in developing and implementing customer success strategies from the ground up.
- Strong communication, interpersonal, and presentation skills.
- A proactive, go-getter attitude with a creative approach to leading high-performing teams.
- Demonstrated capability in taking ownership and driving initiatives independently.
- Ability to build strong, trusting relationships with customers at all levels.
- Passion for joining a growing company that’s bringing disruptive technology to a traditionally low-tech industry.
- Experience with hardware-enabled SaaS companies (nice to have).
- Experience working with foreign companies (nice to have).