Customer Success Coordinator

TeamLogic IT

Full-time

On-site

Tempe, Arizona, United States

$20 - $24 USD hourly

Customer Success Coordinator

Are you obsessed with deadlines and getting things done? Are you energized by supporting your team? Is customer satisfaction part of who you are? Do you love helping clients solve problems?

Do we have your attention yet? If so, keep reading because we have an opportunity for you.

We have an opportunity for a cool, calm, energetic, passionate, gotta-get-this-done-right-and-right-now Customer Success Coordinator to work with our team and customers.

As a managed services provider (we work with computers and support large networks for our clients) we have a reputation of providing amazing work for both small and medium-sized businesses.

And your technical expertise is needed, now! BTW, if you don’t like working with or on computers, then this job isn’t for you. You have to be proficient in using a desktop and not afraid to learn new things.

A Bit About Us

· We are the best at what we do because we take the time to get to know our customers.

· We listen more than we talk, and we seek to understand a customer’s needs.

· We are passionate about finding our customers the best solutions.

· We are excellent to our customers and it’s a value that drives our decisions every day.

· We are kind to each other and our customers by being proactive in our work and anticipating the client’s needs.

· We know the importance of learning as technology changes so quickly we must stay current.

About You

If you take the time to understand the client’s needs and help create the best solution – you are the right person for us, and we are the right company for you!

We are looking for a Customer Success Coordinator to support our clients and our team.

Have a nurturing personality and desire to help mentor your fellow team members.

Are results-oriented, self-motivated, energetic, professional, and reliable.

Are committed to completing projects and tasks on schedule.

Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.

Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions – this stuff is complicated!

Have strong written and verbal communication skills

You have experience in an office environment

You have customer support experience

The day-to-day:

Following up with customers on completed tickets

Checking the status of product orders

Updating clients and the service team on delivery dates

Scheduling client meetings for the Chief Technology Advisor

Updating quotes with the assistance of the Chief Technology Advisor

Sending cards or gifts to customers

Reviewing customer invoices

Updating customer seat counts in the CRM

Typical technical day-to-day:

Review customer satisfaction surveys and follow up accordingly

Check with vendors on the status of product orders

· Coordinates the receiving, labeling, and storage of product

Schedules business reviews with customers

Takes notes for business reviews

Updates customer information in the CRM

Assists the Chief Technology Advisor with quotes

Calls customers to provide updates on product deliveries

Sends cards and gifts to customers for special occasions

It would be great if you have:

Experience as a sales account representative

Experience with AutoTask CRM

Proficiency in Microsoft Office

A keen sense of humor and the ability to laugh at some truly corny jokes.

Having one or more of these certifications would let us know you mean business:

Microsoft Office Specialist

Certified Administrative Professional

If you’ve read this far and feel that we’re the right place for you to continue your career, click the Apply Now button to get started. We review every application and you will receive a reply within 48 business hours.

Compensation: $20.00 - $24.00 per hour

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have IT experience, skills and a determined mindset to overcome any obstacle, you’ll enjoy the TeamLogic IT life. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. Work for a local office but be part of a bigger entity with collaboration from hundreds of other technicians across North America.

Everyday, we set out to help businesses across the nation perform better, grow faster and achieve more. That’s our Modus Operandi. What’s yours?

If our philosophy syncs with yours, check out our openings and touch base, soon.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

TECHNOLOGY

If you're fascinated by technology, have IT skill sets, and want to be part of this fast growing business sector, TeamLogic IT is an exciting place to be. Our mission is to leverage technology on behalf of our clients; therefore, IT technicians are instrumental to the success of our organization. We seek candidates who demonstrate a high level of technical competency and take great pride in their work. For those who reflect our shared values of care, excellence and integrity, you will fit right in.

Career Development

Our people are our greatest assets. That’s why we believe in developing talent at all stages of their careers. With the incredible pace of change in technology, we focus on giving talent the tools to grow and evolve their skills beyond their immediate job functions. From technicians, to system administrators, to account managers, we empower our people with process and technology that gives them the freedom to think creatively, and drive bold changes to IT Managed Services business.

Benefits

Healthcare Insurance
401K Plan
Paid Holidays
Ten Days Paid Time Off
Training and Certifications
On Site Fitness Center

Apply Now

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