As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility.
To be successful in this role you will need to have a technological background that allows you to understand your clients’ needs and be able to translate that to action with Acuative support resources.
This is an independent role that will require you to own the successful outcomes for your clients.
This will include acting as a client advocate and a point of escalations for client service delivery needs.
What You Will Do:
What You Will Need: