Job Description:
Customer Success Manager partners with the Sales/Business Development team to support customer acquisition and owns onboarding, renewals, and expansion. The Customer Success Manager will play a critical role in collaborating with our strategic partners to realize value effectively and become vocal advocates. Manage the full lifecycle of the onboarding an enterprise customer and ensuring delivery success
- Responsible for onboarding new customers post sale, drive execution of product vision, capture key learnings, resolve issues, and help customers reach their goals
- Partner with the Business Development team to support customers
- Manage customer onboarding to ensure deployment goals are met, owning & managing deployment plans
- Proactively prescribe pilot success metrics and integration test plans
- Conduct periodic strategic relationship reviews to build strong and lasting relationships with clients and team alike
- Manage & facilitate customer engagement programs
- Ensure customers meet and exceed adoption and usage targets while capturing customer feedback and championing customer needs internally
Experience/Skills
- 3-10 years of experience in consulting, Customer Success
- Strong project management skills and the ability to initiate and execute complex, cross-functional projects
- Experience at a B2B, SaaS company preferred
- Proven track record for making strategic customers successful
- Technical literacy and experience supporting complex enterprise and/or developer facing deployments
- Comfortable in conflict resolution
- Creative & strategic thinker capable of empathizing with clients & end users
- Ability to effectively communicate and collaborate with software development & product & design teams
- A deep understanding of account management processes for customers of all sizes; enterprise, mid market, and SMB
- Excellent written and verbal communication skills and experience working with both business and technical teams
- Experience creating, maintaining, & implementing training & onboarding programs a plus
Company Description:At Accuro, we connect top talent and leadership across North America with top-performing Fortune 500 and global corporations.
As a leading provider of IT & Professional Staffing, Executive Search and Contingent Workforce Solutions since 2003, it is our passion to dig deep into your business goals and connect you with the best people to make those goals reality. Consistently recognized as a top talent acquisition solutions company, we thrive on supporting our partners with their own business growth