Customer Success Manager

Provide primary/key point of contact (POC) logistic support for assigned products, customers, and regions in cooperation with the Regional Customer Manager (RCM) and Customer Engagement Manager (CEM). Provide a level of support and service which ensures the optimum customer experience. Conduct business activities so as to be the voice of the customer.

KEY JOB RESPONSIBILITIES:

• Perform as primary point of contact (POC) to the customer from initial order receipt to product shipment


• Validate that Purchase Orders/Contracts meet the agreed upon Terms & Conditions


• Work with Customer Service Team to ensure the timely processing of customer orders and work with Sourcing, Quality, Engineering, and Aftermarket Services to support the timely resolution of problems/issues related to product design and/or manufacture


• Provide order status updates to customers as required


• Research and correct regular, advanced, and long-standing customer concerns


• Collect customer feedback and make process changes to exceed customer satisfaction goals


• Complete special projects by using effective decision making, critical thinking and time management skills


• Maintain ERP system (Epicor) with current order/shipment related information


• Be available to travel to customer locations, as required

• 3 years prior customer support experience


• Bachelor’s degree, preferably in business or technical field, or equivalent work experience


• Prior experience working with customers in a global environment, including international travel


• Proficiency with computer software applications, e.g. MS Office with emphasis on MS Excel


• Ability to multi-task and work effectively under time pressures


• Ability to interact effectively at various levels within the customer’s organization


• Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority


• Highest standards of integrity, loyalty, honesty, moral and ethical values

OTHER REQUIREMENTS

• We are looking for candidates in France around the Singapore area.