Praxis is looking for a Customer Success Manager to ensure that clients are optimally benefiting from the Praxis Cashier software as well as the products and services offered by the Company. The ideal candidate will have previous experience in building and maintaining long-term relationships by serving as an internal merchant advocate.
Roles & Responsibilities
- Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals, and strategies to identify opportunities to better leverage how the client works with Praxis Tech
- Train Merchants on the best use of our software to match their business needs and notify clients of software upgrades and schedule training on new features for the client’s staff
- Create awareness of product features, new product launches, services, and offerings, and share relevant industry news to maintain a close professional and strategic relationship with clients.
- Maintain a high level of client satisfaction through effective client support and problem determination
- Evaluate and analyze Merchants needs to promote the success of a business by identifying which product and processing settings features suits them best. Keep the client informed on the results of the analysis and their requests of new features and integrations
- Onboard New Clients, one of the most important tasks as the merchant begins their journey on using Praxis technology
- Merchant Advocate ensuring customer feedback is heard and act upon
Candidate Requirements
- 2 to 3 years’ experience in Account Management, Customer Service or Business Development in the online payments industry.
- University/College degree in business or related field.
- Strong client relationship management skills.
- Excellent problems solving skills.
- Ability to understand and communicate basic technical problems and resolutions clearly to both a technical and non-technical audience.
- Excellent verbal and written English communication
- Exceptional knowledge of the Internet and how users interact with content
- Understanding of search engine queries and directory sites
- Previous experience working with different CRM systems and/or in-house software programs in the payment industry
- Attention to detail and strong organizational skills
- Must possess a strong work ethic
- Eager and willing to overcome challenges
- Demonstrated ability to work in a fast-paced, competitive, and fun environment
- Proficient in MS Word, Excel, Outlook, PowerPoint
- Knowledge and understanding of HTML/ CSS is considered an asset
Looking forward to your next career move?
Please send your CV and we will be in touch!