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Customer Success Manager

Modaxo Traffic Management USA
Full-time
On-site
Washington, United States

Job Summary:

Seeking a program manager to direct day-to day operations for regional automated Traffic Safety program in the Pacific Northwest specifically for Washington State DOT.

Job Description:

Seeking a program manager to direct day-to day operations for regional automated Traffic Safety program in the Pacific Northwest specifically for Washington State DOT. Β May perform one or more of the following:

  • Interact with clients from various public agencies
  • Establish program objectives, work plans and delegates assignments to subordinate staff
  • Develop systems and services that support Elovate goals and meet business unit needs; provides leadership and focus in area of expertise
  • Responsible for achieving measurable results on time and on budget
  • Monitor programs from initiation through delivery, interface with clients and cross-functional teams
  • Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals
  • Direct the activities of project support staff and sub-contractors ensuring efficient resources allocation
  • Formulates and implements procedures on operational processes; ensures operations' effective achievement of objectives
  • Prepares related reports and audits current procedures to monitor efficiency of operations
  • Ensures that business practices are performed in accordance with Elovate policy, procedure and applicable federal, state, and local laws and regulations
  • Reports to management on success of operation.Β  Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect
  • Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectivesΒ 
  • Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
  • Establishes and assures adherence to budget, schedules, work plans, and performance requirements

All other duties as assigned

QUALIFICATIONS

  • Experience managing a private-public partnership contract
  • Demonstrable interpersonal and client facing skills
  • 10+ years project management experience. Specifically overseeing large complex projects and having 10+ direct reports.
  • Valid PMP or PRINCE2 certification preferred.
  • Five (5) years of experience in Traffic System management, of which at least two (2) years of experience in managing a Networked Camera Systems of at least twenty (20) camera systems.
  • Experience working in highway work zone or construction preferred
  • Must have 4 year related degree (business, urban planning, public policy, etc). MBA or graduate degree preferred.
  • Advanced skills in MS Office including PowerPoint, Word, Excel, etc.
  • Should have experience with:
    • Proposal writing
    • Public agencies/government clients and how funds are appropriated and contracts awarded, etc.
    • Lobbyists
    • Enterprise level financial system
    • Sales
    • Budgeting
    • Accrual based accounting
    • Basic database management
    • Delivering projects with SLAs
    • Leading interdepartmental meetings
    • Overseeing financial analysts, field technicians and operational staff
    • Testifying in court proceedings as a subject matter expert
    • Directs the activities of sub-contractors
      • Negotiates rates
      • Handles contractual issues
  • Desired experience with:
    • Public Safety
    • Transportation
    • Photography

Worker Type:

Regular

Number of Openings Available:

1