Customer Success Manager

This is a full-time, on-site (Cassina De' Pecchi) role as a Customer Success Manager (CMS) located in Milan. As a CMS, you will be responsible for launching projects for our clients and managing client expectations to ensure successful outcomes.

Main Responsibilities

Relationship and Client/Partner Management

• Build and maintain strong relationships with key stakeholders, including clients, partners, suppliers, and regulatory authorities, to ensure customer satisfaction and business success.
• Participate in online and offline activities in Italy and internationally.

Delivery and Leading Projects for Key Company Clients

• Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the confirmed scope, time, and budget.
• Monitor project progress, address issues promptly, and maintain transparent communication with all parties involved.

Business Process Optimization (Project Delivery)

• Identify optimization opportunities within project delivery processes.
• Integrate optimization goals into project objectives.
• Develop and implement strategies for incremental changes.
• Monitor and measure performance and customer satisfaction rates.

Documents and Agreements

• Ensure invoices are sent promptly and acceptance documents are signed.
• Maintain all project documentation in compliance with Italian legislation.

Team Leadership and Development

• Provide strong leadership to department heads and teams.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Develop talent within the organization through coaching, mentoring, and training initiatives.

Goals and Key Results we measure

• Partnership Identification and Evaluation
• Key and Strategic Projects Management
• Project Management Process Optimization

Your Qualifications

• Experience: Proven track record in project management and client relations, particularly in handling large-scale deals.
• Skills: Strong leadership, communication, and organizational skills. Ability to work under pressure and meet tight deadlines.
• Education: Bachelor’s degree in Business, Project Management, or a related field. Advanced degrees or certifications (e.g., PMP) are a plus.
• Language: Proficiency in English and Italian.
• Technical Proficiency: Familiarity with CRM software, project management tools, and data analysis.

Benefits

• Competitive salary and benefits package commensurate with experience.
• Opportunity for professional growth and advancement within a dynamic and growing organization.
• Collaborative and supportive work environment with a focus on teamwork and innovation.
• Unique opportunity to make a meaningful impact in a culturally rich and diverse environment, establishing connections with top market players around the world.
• Performance Bonuses: Offer performance-based bonuses to reward exceptional contributions and project successes.
• Training Programs: Provide access to ongoing professional development and training opportunities, including certifications and workshops.
• Travel Opportunities: Offer opportunities for travel, both domestically and internationally, for professional development and client meetings.
• Meal Allowances: Provide meal allowances or on-site catering to ensure employees have access to healthy food options.

If you are looking for work in a dynamic environment and are eager to reach ambitious goals, we invite you to join us on this exciting journey. Take the next step in your career and become a key player in shaping the future of our worldwide sales. Apply now and unleash your potential as the CMS!