Аbout us:
OfficeRnD has one mission - making flexible and hybrid working a norm rather than an option!
We started building our SaaS platform back in 2015 to support the future of work. We believe that having freedom and flexibility is the way to provide better workspace experience. And that’s what enables us to develop products that matter - for our customers and for the world.
The company has offices in Bulgaria, USA, UK, Australia and our teammates are the ones getting us to the top in our market niche.
So if you live and breathe technology as well, come and join us!
About the role:
As a Customer Success Manager, you’ll play a key role in ensuring our customers succeed with the OfficeRnD Hybrid platform. You'll take ownership of customer relationships, guiding them through the entire journey—from implementation to renewal. Your mission will be to anticipate customer needs, tackle roadblocks before they arise, and ensure they get the most value from our platform.
What you’ll do:
- Take ownership of the Net Revenue Retention (NRR) for your assigned customers, ensuring they continue to find value in our platform.
- Build strong client relationships by understanding their needs and guiding them through the entire OfficeRnD Hybrid experience—from implementation to contract renewal—while proactively addressing challenges to ensure a smooth and positive journey.
- Conduct executive business reviews, manage contract renewals and implement strategies to reduce churn.
- Provide excellent customer service by offering clear, concise guidance through written communication and web assistance, helping customers maximize our platform.
- Track and analyze customer success metrics (KPIs) to identify areas for improvement and ensure customers are achieving their goals.
- Present new and valuable software features to customers, helping them adopt and expand their use of the platform.
- Capture customer feedback, collaborate with product and support teams to identify and resolve issues. Communicate feature requests to drive continuous improvement of the customer experience.
What you need to succeed:
- 1-2 years experience in Customer Success or Account Management roles, preferably in SaaS.
- Proven customer-focused mindset.
- Ability to identify and manage customer escalations.
- Excellent communication and interpersonal skills, experience in leading online meetings.
- Great time-management skills.
- Proficiency in spoken and written English.
What we offer in return is the opportunity to join a talented team and also enjoy:
- 401k with 4% matching.
- Health, dental and vision insurance.
- 25 days paid time off.
- 1 additional day off for your birthday.
- 3 days off for volunteering.
- Paid sick leave.
If this sounds like the right opportunity for you, we would be happy to talk soon! Apply now!
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