About IntelligenceBank
IntelligenceBank is the leading digital asset management and marketing operations platform for brands in regulated markets, including Hyatt, Hertz and KFC. Used by over 800,000+ users in 53 countries, IntelligenceBank uses AI and automation to help ensure brands get to market quickly, stay on brand and ensure regulatory compliance. Our headquarters are in Melbourne and we've offices across Australia, the UK, Canada and the US.
Due to an internal move we are looking for a new Senior Customer Success Manager (CSM) to join our North American Customer Success team. Reporting to the VP Customer Success North America, the Senior CSM is responsible for building strong relationships, driving adoption & value realization, and ensuring retention and growth across a portfolio of IntelligenceBank customers. Your performance is measured by customer retention rate, net revenue retention, revenue expansion and NPS scores.
This hybrid role is based in El Segundo with 1-2 days per week in the office.
As Senior Customer Success Manager, you will:
This role will ideally suit a strong account manager with extensive enterprise SaaS sales experience. We have a few key requirements so please read on and see if you've got what it takes to be a part of our team:
Next Steps:
Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status.
Our application process includes phone screening, face to face interviews covering behavioural and technical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks.
So apply now and we look forward to getting to learn more about you!
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