Job Description
Overview
We are looking for a Sr. Customer Success Manager. This role will play a pivotal role in ensuring that customers achieve their desired outcomes using our products and services. You will build and maintain strong relationships with key stakeholders, act as a strategic partner, and advocate for our customers' needs within the company. Your goal will be to maximize customer satisfaction, retention, and growth.
Responsibilities
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Need to have strong corporate leadership experience- proven track record of inheriting a team of experienced
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Handle CSMs to drive outsized outcomes and deliverables
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Build strategic programs to increase adoption/customers satisfaction/NPS
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Will handle communication with stakeholders and customers with an emphasis on conveying team progress and the state of a broad customer portfolio with senior leaders
Education
Must-Have Skills
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Experience managing a team that is more proactive, understanding segmentation, can speak to their operating system
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Some experience with longer sales cycles vs annual renewals
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Familiar with Tech industry - Saas
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Can Implement a new process (QBR/strategic road mapping/customer strategy)
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Filled a major strategic gap on where they came from
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Looking for more than setting meetings, sending email