Customer Success Manager (Workforce Management)

Job Description

The Company:

• A leading Service Management SaaS organisation investing heavily in Customer Success.
• Circa 50 employees with clear growth plans.
• Flexible/ mature approach to work with a fully-remote set up.
• The CCO is a well-recognised leader across the CS community and a trusted partner to ABR.

The Opportunity:

Reporting to the Head of Customer Success, you’ll manage a book of circa 20 accounts worth c.£600k ARR. Adopting a strategic, high-touch Customer Success approach. You will be there to co-ordinate a customers onboarding to define and then execute their success plan.

Your core focus within the role is reoccurring revenue growth and the maintenance of exceptional customer scores (NRR & NPS).

Working closely with the wider Customer Success and Professional Services function, you’ll have the unique yet additional support of a data & content creator, to enable you to maximise customer engagement.

The ideal candidate:

As above, the key here is understanding the Service Management industry, having worked closely with such business decision makers in a client management role.

Prior experience within onboarding / implementation or the more technical side of Customer Success would be very desirable.

If you can demonstrate that you’re exceptional with customers, strategic & commercially astute (Combined with Service Management experience), we should talk.

High-level on you:

• Previous experience in a Customer Success or Account Management role.
• Experience of monthly/ yearly account growth. Commercially aware.
• Prior experience within onboarding / implementation or the more technical side of Customer Success.
• A background of working within a scale-up SaaS organisation.
• Data savvy with the ability to story tell with facts.
• Intelligent self-starter with a background of working within Service Management software.

The Package:

• £44,000-£47,000 basic
• CSQL bonus
• Fully-remote working set up
• 28 days holiday

ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!